Delivery and Returns

All Orders placed before 12.00pm will be sent the same day (Monday to Friday). All Free Delivery Items are sent by Royal Mail 2nd Class Signed For and will need a signature upon delivery.

All Orders are sent in plain packaging and the return address on the outside is my personal name and address.

All orders are insured so in the unlikely event a parcel does not arrive, a full refund or replacement if possible will be given, this is part of our no quibble return policy.


Delivery Type Approx Delivery Times Cost per Order
Royal Mail 2nd Class Signed For 2 to 5 Working Day Free
Royal Mail 1st Class Signed For 2 to 3 Working Days £2.99
Special Delivery (UK) Guaranteed Next Day £10.00
International Courier (Europe) 3 to 5 Working Day £10.00
International Courier (ROW) 5 to 7 Working Days £14.99

 
All of these delivery times are approximate and are normally adhered to but occasionally there are foreseen circumstances which can delay the delivery time.

The Tracking Number will be sent to by email after the item has been dispatched and you will be informed of the relevant courier.

If you have any queries, regarding delivery of your item, please contact us.

Returns

In the unlikely event that you are not completely happy with your item, a free returns service. All we ask is that you use the returns centre which is located at the top of the page under the heading RETURNS, click on the header and then click on the link at the left hand side 

https://lolabell-lingerie.myshopify.com/a/returns 

or type this link directly into your browser which will then take you directly to the returns centre, which will then ask you for the email address that you placed the order with and also the order number which can be located on your invoice under Order ID. Once entered this will take you through to your items which you click which ones you wish to return and accept. This will then go to Sweetheart Nightwear for approval, once approved your will receive an email accepting the return and then a following email will arrive with your free returns label from COLLECT+. Ensure you return your items in the condition that they were sold, with all the original tags and labels. Pack your return items carefully to prevent damage in transit. Your return will need to be dropped off at any of the 7500 local stores offering the CollectPlus service.

Please keep your proof of posting receipt until we have acknowledged receipt of your items. 

If in the unlikely event that your return is not approved a member of staff will contact you directly to explain the reason for disapproval.